Federal Student Aid Information Center
For general questions about federal student aid and to find your current loan servicer:
Federal Student Aid Information Center
- Phone: 1-800-433-3243
- TTY: 1-800-730-8913
- Website: studentaid.gov
- Hours: Monday-Friday 8 AM - 10 PM ET, Saturday-Sunday 11 AM - 5 PM ET
- Services: General information, servicer lookup, FAFSA assistance, complaint resolution
Major Federal Loan Servicers
MOHELA (Missouri Higher Education Loan Authority)
Primary servicer for PSLF accounts and major Direct Loan portfolio
Contact Information
- Website: mohela.studentaid.gov
- Phone: 1-888-866-4352 (Toll Free)
- International: 636-532-0600
- TTY: Dial 711
- Fax: 866-222-7060
Business Hours (Eastern Time)
- Monday: 8 AM - 11 PM
- Tuesday - Friday: 8 AM - 8 PM
- Saturday: 10 AM - 2 PM
- Sunday: Closed
Mailing Addresses
- General Correspondence: MOHELA, 633 Spirit Drive, Chesterfield, MO 63005-1243
- Loan Payments: Department of Education - MOHELA, P.O. Box 790453, St. Louis, MO 63179-0453
Special Services
- Primary PSLF (Public Service Loan Forgiveness) servicer
- Direct Loan servicing
- Income-Driven Repayment plan management
- Loan consolidation services
Aidvantage (Maximus Federal Services)
Major servicer for FFEL and Direct Loans
Contact Information
- Website: aidvantage.studentaid.gov
- Phone: 1-800-722-1300
- International: 001-317-806-0580
- TTY: Dial 711
- Fax: 866-266-0178
Business Hours (Eastern Time)
- Monday: 8 AM - 11 PM
- Tuesday - Friday: 8 AM - 8 PM
- Saturday: 10 AM - 2 PM
- Sunday: Closed
Mailing Addresses
- Loan Payments: Aidvantage - Federal Student Aid Loan Servicing, P.O. Box 4450, Portland, OR 97208-4450
- General Correspondence: Aidvantage - Federal Student Aid Loan Servicing, P.O. Box 300001, Greenville, TX 75403-3001
Special Services
- FFEL Program loan servicing
- Direct Loan servicing
- Income-Driven Repayment plans
- Comprehensive customer service
Edfinancial
FFEL and Direct Loan servicer with strong customer service focus
Contact Information
- Website: edfinancial.studentaid.gov
- Phone: 1-855-845-1001
- Hours: Monday 8 AM - 9 PM ET, Tuesday-Wednesday 8 AM - 8 PM ET, Thursday-Friday 8 AM - 6 PM ET
- Email: Available through secure messaging portal
Special Services
- FFEL Program loan servicing
- Direct Loan servicing
- Income-Driven Repayment plans
- Default prevention programs
Nelnet
Established servicer with regional focus
Contact Information
- Website: nelnet.studentaid.gov
- Phone: 1-888-486-4722
- Hours: Monday-Friday 8 AM - 6 PM ET
- Email: [email protected]
Special Services
- Regional loan portfolio management
- Direct and FFEL loan servicing
- Income-Driven Repayment plans
- Educational resources and tools
Great Lakes Educational Loan Services
Regional servicer focused on Midwest states
Contact Information
- Website: mygreatlakes.org
- Phone: 1-800-236-4300
- Hours: Monday-Friday 7 AM - 9 PM CT
- Email: Available through secure messaging
Special Services
- Regional loan servicing
- Direct and FFEL loan management
- Strong educational focus
- Community outreach programs
Specialized Servicers and Programs
OSLA Servicing (Oklahoma Student Loan Authority)
Regional servicer for specific geographic areas
- Website: osla.org
- Phone: 1-866-264-9764
- Hours: Monday-Friday 8 AM - 5 PM CT
- Specializes in: Regional loan portfolios, FFEL loans
ECSI (Educational Computer Systems, Inc.)
Perkins Loan and institutional loan servicer
- Website: ecsi.net
- Phone: 1-866-313-3797
- Hours: Monday-Friday 7:30 AM - 8 PM ET
- Specializes in: Perkins Loans, institutional loans, university billing
Important Contact Tips
Before You Call
- Have your Social Security Number ready
- Know your loan account number
- Prepare specific questions
- Have pen and paper for notes
- Check the servicer's website first
During the Call
- Ask for the representative's name and ID
- Take detailed notes
- Ask for confirmation numbers
- Request written confirmation of changes
- Get a direct callback number if possible
Best Times to Call
- Early morning (8-9 AM) typically has shorter wait times
- Mid-week (Tuesday-Thursday) is often less busy
- Avoid Mondays and Fridays when possible
- Consider using online chat or secure messaging
Alternative Contact Methods
- Secure messaging through online accounts
- Online chat features (when available)
- Fax for document submissions
- Mail for formal correspondence
Emergency Contact Information
If you have urgent issues that cannot wait for regular business hours:
For Payment Emergencies
- Most servicers have 24/7 automated phone systems for payments
- Online payments are typically processed immediately
- Contact your servicer first thing the next business day
- Keep records of emergency payments made
For Default or Collection Issues
- Contact your servicer immediately
- Ask about rehabilitation or consolidation options
- Consider contacting a student loan ombudsman
- Keep detailed records of all communications
International Contact Information
If you're located outside the United States:
International Calling Tips
- Use international phone numbers when available
- Consider time zone differences
- Many servicers offer online alternatives to phone calls
- Secure messaging and email are often more convenient
- Some servicers have dedicated international support
Conclusion
Having accurate contact information for your federal student loan servicer is essential for successful loan management. This comprehensive directory provides all the contact details you need for the major federal loan servicers.
Remember that servicer contact information can change, so always verify details through official sources. Keep this information handy for quick reference when you need to contact your servicer.
For additional help with loan management or if you have questions about working with your servicer, visit our comprehensive blog or contact us for assistance.