FedLoan Contact Information: How to Get in Touch with Your Loan Servicer

Need to contact FedLoan Servicing? Learn how to get in touch with their customer support, the different contact methods available, and how to resolve issues with your federal student loan.

When managing your student loans, one of the most important resources is your loan servicer’s customer support. FedLoan Servicing, a company that handles federal student loan accounts, plays a crucial role in helping borrowers navigate repayment plans, loan forgiveness options, and more. Even though FedLoan Servicing ceased its operations in 2022, many borrowers still need to reach out for various reasons, such as resolving account discrepancies or transferring loan information to new servicers.

In this article, we’ll provide the essential contact information for FedLoan Servicing, along with the steps you need to take to get the help you need, and what to do if your account has been transferred to another servicer.

How to Contact FedLoan Servicing

Although FedLoan Servicing no longer operates as a servicer for federal student loans, those who had accounts with them may still need to reach out for assistance. Here’s the basic contact information for reaching FedLoan Servicing when they were still active.

1. Contacting FedLoan Servicing via Phone

For those who were previously served by FedLoan Servicing, contacting their customer service by phone was one of the most common methods. Here’s the phone number for FedLoan Servicing:

  • Phone Number: 1-800-699-2908

This number was available for general inquiries, loan repayment questions, assistance with loan consolidation, and troubleshooting account issues. If you have a question about your loan status or payments or have not yet transitioned to a new servicer, this was the number to call.

2. Customer Service Hours

FedLoan Servicing’s customer service was available during the following hours:

  • Monday through Friday: 8:00 AM to 9:00 PM (Eastern Time)

Keep in mind that during peak times, such as during the start of the year or after government policy changes, the wait times may be longer.

Online Contact Information

For those who prefer online support, FedLoan Servicing also had an online contact system. Borrowers could reach out via:

FedLoan Servicing Website

On the website, you could manage your account, review payment schedules, and find FAQs to help with common issues. For more personalized assistance, the site directed users to a customer support option.

Email Support

In addition to phone support, FedLoan Servicing offered email communication for certain inquiries. Although FedLoan Servicing is no longer operational, previously active email channels may still provide historical data or information.

Mailing Address

For those who needed to send physical documentation (e.g., forms, letters of employment verification), FedLoan Servicing had the following address:

  • FedLoan Servicing Mailing Address:
    FedLoan Servicing
    P.O. Box 69184
    Harrisburg, PA 17106-9184

You may still need this address for correspondence related to past loans.

What to Do Now: FedLoan Servicing Has Ceased Operations

Since FedLoan Servicing ended its contract with the U.S. Department of Education in December 2022, many borrowers have been transferred to other loan servicers. If you’re unable to reach FedLoan Servicing or have questions about your loans, here are the steps to take:

1. Find Your New Loan Servicer

The U.S. Department of Education transitioned FedLoan Servicing accounts to other servicers such as:

  • MOHELA
  • Nelnet
  • Edfinancial
  • Advantage

To find out which servicer is now handling your loan, visit StudentAid.gov and log into your account. Your new servicer’s contact information will be listed on the site.

2. Reach Out to Your New Loan Servicer

Once you identify your new servicer, contact them for any questions or assistance regarding your loans. Each servicer will have its own set of contact information, including phone numbers, websites, and online support portals.

For example:

  • MOHELA: Visit www.mohela.com or call their customer service at 1-888-866-4352.
  • Nelnet: Visit www.nelnet.com or call their customer service at 1-888-486-4722.

3. Keep Track of Your Loan Status

If your loans were transferred from FedLoan Servicing, it’s essential to keep track of your loan details and ensure all payments and account information have been correctly transferred to the new servicer.

What to Do if You Still Need Help with FedLoan Servicing

If you need assistance related to your account from FedLoan Servicing, such as access to past records, or if you’re having trouble navigating the transition to a new servicer, here’s what to do:

1. Contact Your New Servicer for FedLoan-Related Issues

Your new servicer should be able to assist you with any issues or questions about your previous account with FedLoan Servicing. They will have access to your account history and can provide you with necessary information, including details about your previous payments or the transfer process.

2. Review Your Loan Information on StudentAid.gov

You can also find your complete loan history, including your previous servicer and any remaining balance, by logging into StudentAid.gov. This platform will provide up-to-date information regarding your current servicer and loan status.

FAQs

1. How do I find my new loan servicer after FedLoan Servicing ended?

You can visit StudentAid.gov to find your new servicer by logging into your account and reviewing your loan details.

2. What if I still need to contact FedLoan Servicing for information?

If you need assistance with past records from FedLoan Servicing, you can try contacting your new servicer, as they may have access to your account history. Alternatively, visit StudentAid.gov for a comprehensive record of your loans.

3. Can I still make payments to FedLoan Servicing?

Since FedLoan Servicing has ended its contract, you should make payments to your new servicer, which you can identify by logging into StudentAid.gov.

4. What happened to my FedLoan account after 2022?

After 2022, FedLoan Servicing ceased operations, and your account was transferred to a new servicer. Check StudentAid.gov to identify your new servicer and manage your loan payments.

5. How can I ensure my loan information is transferred correctly?

Log into StudentAid.gov to confirm that your loan details have been transferred correctly. If there are any discrepancies, contact your new servicer for assistance.

Conclusion

While FedLoan Servicing may no longer be in operation, understanding how to contact your loan servicer and manage your student loans is key to avoiding confusion and maintaining your loan account. Whether you need help with a past account or guidance on transitioning to your new servicer, following the steps outlined above will ensure you’re on the right track.

Stay informed about your loan status and make sure to keep all your contact information up-to-date to avoid missing important updates from your new servicer.